Shipping policy
Processing Time
All orders are processed within 1–2 business days after payment confirmation. Once your order has been prepared and dispatched, you will receive a shipping confirmation email with tracking information.
Delivery Time
We currently offer shipping across Australia.
Estimated delivery time:
📦 5–8 business days
Please note that delivery times are estimates and may vary during peak seasons, public holidays, or due to circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout and displayed before completing your purchase.
We may offer free shipping promotions from time to time. Any applicable offers will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.
Delays
While we strive to meet all estimated delivery times, occasional delays may occur due to:
- High order volumes
- Carrier delays
- Extreme weather conditions
- Public holidays
- Customs or logistical disruptions
We appreciate your patience and understanding in such situations.
Incorrect Address Information
Customers are responsible for providing accurate shipping information. We are not responsible for delays or additional costs resulting from incorrect or incomplete addresses.
Damaged or Lost Packages
If your package arrives damaged or appears to be lost in transit, please contact our support team within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue as quickly as possible.